The CMMI for Services (CMMI-SVC) extends the coverage of the CMMI Product Suite to cover the establishment, management, and delivery of services. Like every CMMI model, CMMI-SVC is a process improvement approach that provides organisations with the essential elements of effective processes (PAs) that can be used to guide improvement across a team, project, division, or an entire organisation.

The CMMI-SVC helps to set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
If your organisation has on-going relationships governed by agreements or delivers its products through the operation of a service system then CMMI-SVC can help you improve your process and performance.

Learning objectives:

Our aim is to deliver high-quality training courses that, in addition to imparting theoretical knowledge, provide delegates with real-life experience of how to improve the quality of their services.

The objective is that by the end of the course the participants will have more than just a theoretical knowledge of CMMI-SVC, they will:

-            CMMI Training and Consultancy Providers   Understand how CMMI-SVC, v1.3 can help a services organisation improve its processes.

-            CMMI Training and Consultancy Providers   Describe the service specific elements of the CMMI-SVC, v1.3 model.

-            CMMI Training and Consultancy Providers   Apply your CMMIknowledge to understanding CMMI-SVC v1.3.

CMMI Training and Consultancy Providers   Locate information in the CMMI-SVC v1.3 model

Who should attend

The course will benefit service providers and customers, process improvement practitioners and champions, appraisal team members, instructors and lead appraisers and all professionals interested in service management concepts.

Methodology:

Workshop based

- 60% Classroom presentation

- 40% Case studies and Exercises

Through customized exercises, participants will apply the principles of Configuration Management in situations similar to their work environment. There are also quiz to check the student’s understanding of the training material.

Course Outline:

This 1 day course is for those people that have attended the Introduction to CMMI for Development course and is intended to leverage your existing knowledge of CMMI to understand CMMI for Services.

Our instructors will adapt the course material and learning techniques to meet the needs of the participants. Using their practical experience of planning, managing and delivering services they will help the attendees to think about the model in their own ‘real-world’ situations. The course consists of:

-            CMMI Training and Consultancy Providers   A short video introducing you to CMMI-SVC,

-            CMMI Training and Consultancy Providers   Lectures,

-            CMMI Training and Consultancy Providers   Exercises,

CMMI Training and Consultancy Providers   Discussions.